Frequently Asked Questions
Everything you need to know about your Naot Footwear experience.
What makes Naot footwear unique?
Our footwear features a unique anatomical footbed made of natural cork and latex that contours to the shape of your foot, providing unparalleled support and comfort with every step.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Please ensure the shoes are tried on indoors on a carpeted surface to maintain their condition.
How do I find the right size?
Naot shoes generally follow European sizing. We provide a detailed size guide on each product page to help you convert your local size and find the perfect fit.
Are your products made from sustainable materials?
Yes, we prioritize high-quality natural materials such as Italian leathers and sustainable cork, ensuring our products are both durable and environmentally conscious.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.